FAQs

HexGaming controller works both wired and wirelessly.

Because of its extreme efficiency at racking up tons of kills in online multiplayer shooters, where it is most commonly used, it is one of the most...

We use only authentic official controller to build our customized controller. Yes, HexGaming rival, rival pro, ultimate controller will compatible ...

To make a return / exchange within the 30-day return policy, please visit the full returns policy found here. Please create a support ticket (found...

All hex controllers come with HexGaming Lifetime Warranty against manufacturing defects, covering specific types of warranty claims and shipping ra...

HexGaming covers the shipping costs to and from our facility for warranty coverage claims made within 90 days of the hex controller the date you re...

You can use the tracking number to check the status of your package.

The repair time for your hex controller is approximately 15 days, excluding shipping time. Check out warranty policy here.

Typically, all refunds are issued after your hex controller with all accessories in the original controller storage bag has been received and inspe...

Returning Undamaged or Non-Defective Items: You have a 30-day trial period, from the day of delivery to apply a return request on the Contact Us pa...

If your hex controller needs repair but warranty exclusion, please submit a ticket on the Contact Us page, and we will provide maintenance service ...

All hex controllers come with HexGaming Lifetime Warranty against manufacturing defects, covering specific types of warranty claims and shipping ra...