FAQs

HOW DO I CHECK THE STATUS OF MY RETURNED CONTRO...

You can use the tracking number to check the status of your package.

HOW LONG DOES IT TAKE TO REPAIR MY CONTROLLER?

The repair time for your hex controller is approximately 15 days, excluding shipping time. Check out warranty policy here.

WHEN WILL I RECEIVE MY REFUND?

Typically, all refunds are issued after your hex controller with all accessories in the original controller storage bag has been received and inspected. This process generally requires 5 business days...

WHAT IS THE HEXGAMING RETURN POLICY?

Returning Undamaged or Non-Defective Items: You have a 30-day trial period, from the day of delivery to apply a return request on the Contact Us page. If buyers decide to...

IF MY CONTROLLER IS OUT OF THE WARRANTY COVERAG...

If your hex controller needs repair but warranty exclusion, please submit a ticket on the Contact Us page, and we will provide maintenance service according to the situation. Costs of...

HOW DO I KNOW IF MY CONTROLLER IS IN THE WARRAN...

All hex controllers come with HexGaming Lifetime Warranty against manufacturing defects, covering specific types of warranty claims and shipping rate conditions. Check out full details of HexGaming's lifetime warranty and...