HOW DO I RETURN MY ORDER FOR A REFUND, EXCHANGE, OR REPAIR?

To make a return / exchange within the 30-day return policy, please visit the full returns policy found here.

Please create a support ticket (found here) on the Contact Us page, so our customer service can note your order, and we will assist you in 3 business days.

We will address returns, exchange or repair in the order they were received. Please note that returning a controller that made to order for your specifications with no defects will incur a 15% restocking fee.

When completing your support ticket, please be sure to include this relevant information:

First and Last Name
Order Number (if available)
Serial Number
Reason for return

If you have any questions or concerns regarding your hex controller or accessory, please do not hesitate to get in touch.

For previous orders without a serial number, please provide the purchase platform and order number for warranty service.